Refund Policy

At Raga Sangrah, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds are granted, the process for requesting a refund, and the timelines involved. Please read this policy carefully before making a purchase.

You may be eligible for a refund in the following circumstances:

For annual subscription plans:

• Full refund available within 14 days of purchase if you have not extensively used the Platform (fewer than 10 compositions created and fewer than 5 hours of usage)
• Pro-rated refund for the unused portion may be considered at our discretion for extenuating circumstances (e.g., serious illness, documented financial hardship)
• No refund for annual plans after 14 days, except in cases of billing errors

To request a refund, please follow these steps:

1. Email [email protected] with the subject line: "Refund Request — [Your Name]"
2. Include your registered email address and the order/transaction ID from your payment confirmation
3. Briefly describe the reason for your refund request
4. Our support team will acknowledge your request within 2 business days
5. If approved, the refund will be processed within 5–7 business days to your original payment method

Alternatively, you may call us at +91 9500501441 during business hours (Monday–Friday, 10:00 AM – 6:00 PM IST).

Once a refund is approved:

Note: Processing times are from the date of refund approval. Bank processing times are outside our control.

You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period — you will retain access to premium features until then.

Cancellation does not automatically trigger a refund. To request a refund for the current period, you must separately submit a refund request as described above, within the eligibility window.

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior communication may result in account suspension. If a chargeback is filed, we reserve the right to provide transaction evidence to the payment processor and contest the dispute.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Platform. For subscriptions already in progress, the refund policy in effect at the time of purchase will apply.